Privacy Policy
Your data protection and privacy rights matter to us.
CORPEX Informatics is committed to protecting your personal data and respecting your privacy rights in compliance with GDPR and international data protection standards.
1 Information We Collect
Contact Information
Name, email, phone, company details
Professional Data
Job position, department, business role
Technical Data
IP address, browser, device information
Usage Data
Service interactions, preferences, history
We do NOT collect sensitive personal information including medical records, financial accounts, government IDs, biometric data, or political opinions.
2 How We Use Your Data
We process personal data for legitimate business purposes:
- Customer Management: Account administration and relationship management
- Communications: Product updates, newsletters, marketing materials
- Technical Support: Customer service, troubleshooting, maintenance
- Service Enhancement: Analytics and improvement of our products
- Security & Compliance: Fraud prevention and legal obligations
3 Data Sharing
We may share your data with:
- Service Providers: Cloud hosting, payment processors, analytics tools
- Business Partners: Authorized resellers (with your consent)
- Legal Requirements: Government authorities when required by law
CORPEX Informatics does not sell, rent, or trade your personal information to third parties for marketing purposes.
4 Your Privacy Rights
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your personal data | Email us |
| Rectification | Correct inaccurate information | Contact support |
| Erasure | Request deletion of your data | Email request |
| Portability | Receive data in machine-readable format | Email us |
| Object | Object to processing for marketing | Unsubscribe link |
| Complain | Lodge complaint with data protection authority | Contact authority |
Response Time: We respond to all requests within 30 days as required by law.
5 Data Security
Encryption
AES-256 at rest, TLS 1.3 in transit
Access Controls
Multi-factor authentication, role-based access
Monitoring
24/7 security monitoring and alerts
Audits
Regular security audits and testing
6 Cookies & Tracking
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for website functionality | Session |
| Analytics | Understand visitor behavior | 12 months |
| Marketing | Targeted advertising | 12 months |
| Preferences | Remember your settings | 12 months |
You can manage cookies through your browser settings or opt-out tools.
7 Data Retention
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Customers | Relationship duration + 1 year | Contract fulfillment |
| Prospects | Until opt-out or 2 years | Marketing interest |
| Support Records | 3 years | Quality assurance |
| Financial Records | 7 years | Legal requirements |
8 International Data Transfers
When transferring data internationally, we ensure appropriate safeguards:
- Standard Contractual Clauses: EU Commission-approved agreements
- Adequacy Decisions: Transfers to countries with equivalent protections
- Data Processing Agreements: Comprehensive GDPR compliance agreements
9 Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect information from children. If you believe we have collected data from a child, contact us immediately at quality@corpex.info.
10 Policy Changes
We may update this policy to reflect changes in practices or legal requirements. We will notify you of material changes through:
- Website notice banner for 30 days
- Email notification to registered users
- Updated "Last Updated" date in the header
11 Contact Us
Get In Touch
For questions about this policy or to exercise your privacy rights:
14F JD Twin Tower
New Capital, Egypt
(as required by law)